Our incredible volunteers are the heart of every event, ensuring a smooth and welcoming experience for all attendees. Each team plays a vital role in making our gatherings successful.
Welcome Team
Check-In Desk
Tech Support & Music
Name Tag Station
Ushers
Setup & Pack-down Team
Hospitality Team
Event Day Access & Security
Follow these essential steps to ensure smooth access to the venue and secure it after your session.
01
Alternative Entrance
Should you encounter any issues at the main concierge, please use the York Street entrance. This door will remain unlocked until 7:00 PM for us.
02
Access Card Retrieval
Once inside via York Street, locate the "Auditorium" lockbox. It's hanging on the wooden-framed door, and your access card will be inside.
03
Security Codes
Lockbox Code: 1056
Security Alarm (to disarm): 2000
Main auditorium Door Code: 2005
04
Post-Rehearsal Protocol
After rehearsal, please ensure you return the access card to the same lockbox, lock it properly, and scramble the code once it's closed.
Connect to Bluetooth Speaker and play "Neo Classical" Music on Spotify/iTunes
Set up Choir Tags and Orchestra Tags tonight (with conductor's help)
Set up name tag section
For Choir Ushers — Direct Choir to room to place bags: "Please put your bags here and we are gathering in the main auditorium together tonight"
For Orchestra Ushers — Direct members into Main Auditorium — Josh Clift to meet them and bring them to section leaders
Place food/drinks in fridge for hospitality later on
Open front door only when everything is set and ready
Team Scripts
Welcome Team "Hello, welcome to ACA! This way to check in!"
Check-In Team New person: "Hello! Welcome to ACA! Do you have your pass ready? Welcome! This way please!" Returning person: "Hello! Welcome to ACA! Do you have your pass ready? Welcome back! This way please!"
Name Tag Team "Hello! Welcome to ACA! Can I have your name please?" Once name tag is given — "Are you in Choir or Orchestra?" "Please follow ___ for where to go next."
Choir Ushers (Please bring the people and show them where the rooms are) "Hello! Welcome to ACA! This way to the Choir Room." (Introduce them to the section leaders aka Kay, Vincie & Matt Gibb)
Orchestra Usher (Please bring the people and show them where the rooms are) "Hello! Welcome to ACA! Follow me this way, let's get you meeting Josh Clift — our music coordinator to help you get settled in."
Music Coordinator "Hello, welcome to ACA! My name is Josh! This way to meet ___." (Section Leader)
Section Leaders "Hello, welcome to ACA! My name is ___. Come this way to find a seat."
Setup & Packdown Team Priority: Set up chairs, banners, and name tags.
Tech Support + Music Charge Bluetooth speakers, then connect to Bluetooth — play Neo Classical Music.
Hospitality Team Come out 5–10 mins before rehearsal ends to help set up outside space for mingles.